Quick answer
How do I contact Nameless Proxy support?
Email [email protected] or open a ticket in the dashboard. Nameless Proxy replies within 12 hours, in English. Abuse reports and legal requests go to [email protected], also answered as a priority. As a no-KYC proxy provider paid in crypto, we never ask for ID, a selfie or documents, and never for your password. There is no phone line. The team has been in the proxy business since 2019; Nameless Proxy is operated by ProxyGoat LLC, a Delaware limited liability company (USA).
Contact details
| Support email | [email protected] |
|---|---|
| Dashboard tickets | Categories: billing, technical, account, abuse, other |
| Support reply time | Email replies within 12 hours, 7 days a week |
| Abuse and legal requests | [email protected] · reply as a priority |
| Language | English |
| Not offered | Phone support |
| We never ask for | ID documents, selfies, passwords, 2FA codes, API keys, wallet seed phrases |
| Operator | ProxyGoat LLC (Delaware, USA) |
Which address should I write to?
Use support for everything except abuse and legal requests, which go to the abuse desk. A dashboard ticket reaches the same team as email and is already linked to your account.
| Your question | Write to | Tip |
|---|---|---|
| Top-up not credited, expired, or the wrong amount | [email protected] or a billing ticket | Include the top-up's payment ID (inv_…), the coin, the network and the exact amount sent |
| Setup, errors, wrong country, slow requests | [email protected] or a technical ticket | Check the quick-start guide first |
| Login, password, 2FA, account deletion | [email protected] or an account ticket | An account number cannot be recovered if no email was saved |
| Refund request | [email protected] | Include the order ID (ord_…); rules on the refunds page |
| Abuse coming from one of our IPs | [email protected] | IP, time with timezone, target and logs; see report abuse |
| Law-enforcement or legal request | [email protected] | See report abuse and the privacy policy |
| Question before buying | [email protected] | No account needed |
What should I include in a support request?
Include what we need to find the problem, and nothing that unlocks your account:
- Your account number (16 digits), or open the ticket from the dashboard so we already know the account.
- The order ID or the top-up's payment ID (
ord_…,inv_…) for billing questions, plus the coin, the network and the exact amount sent for top-ups. - The time of the problem, with timezone, and the target hostname.
- The error: the HTTP status (for example 407), the error code from the API, or
curl -voutput with the password removed. - Your proxy username format, for example
USERNAME-country-{cc}-city-{city}-session-{id}-ttl-{minutes}, but never the password.
Set a password in the dashboard before you email your account number. Without a password, the account number alone is enough to log in. Two-factor authentication (TOTP) adds a second layer.
What will Nameless Proxy support never ask for?
Support will never ask you for:
- an ID document, a selfie or any other identity document;
- your password, a 2FA code or a 2FA recovery code;
- an API key secret or a proxy password;
- a wallet seed phrase or private key;
- a payment to an address sent by email or chat.
Payment addresses appear only on the top-up screen inside your dashboard. If anyone asks you for one of these items in our name, it is not us. Forward the message to [email protected].
Do you offer phone support?
No. Nameless Proxy supports customers by email and dashboard tickets. Our official contact channels are the ones listed on this page; treat any other account that uses our name with caution and check it here first.
Written support keeps a record of what was agreed, for you and for us. It also makes impersonation harder, because our replies come from namelessproxy.com addresses or appear inside your dashboard.
How fast will I get an answer?
Support replies within 12 hours, and the abuse desk replies as a priority. Many setup questions are answered faster by the documentation: the quick-start guide covers credentials, ports and targeting, and the FAQ covers payments, KYC and refunds. For a problem that affects every customer, check the status page first.
Contacting Nameless Proxy: FAQ
Will Nameless Proxy support ask me to verify my identity?
No. We never ask for ID, a selfie or documents, for support or for anything else, at any spend level. To find your account we use the account number, the order or payment ID and, for top-ups, the exact amount sent. If someone asks you for ID in our name, report it to [email protected].
I lost my account number. Can support recover it?
Only if you saved an email on the account. In that case, the recovery form sends the number to that address. Without an email, support has no way to confirm that an account is yours, because we hold no name or ID to check. Store your 16-digit number in a password manager.
Does support answer in languages other than English?
Support works in English. You can write in another language through a translation tool. Keep sentences short, and copy IDs, commands and error codes exactly as they appear. Our replies are in English, so that technical terms, commands and error codes stay unambiguous.
Is there a phone number or an office address?
There is no phone support. Nameless Proxy is run by ProxyGoat LLC, a Delaware limited liability company (USA); its legal details are in our Terms of Service. Email [email protected] about your account, payments or setup, and [email protected] about abuse or legal requests.
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